Conditions for returning goods

 WARRANTY PERIOD 

The seller is responsible to the user for any non-compliance with the quality requirements of the goods, including goods with digital elements, which is present at the time of delivery of the goods and which has become apparent no later than two years after its delivery (warranty according to law). For legal entities, the warranty term is (not) applicable according to the warranty terms set by the manufacturers, the rules set by the manufacturers for the product and the instructions for using the product provided by the manufacturers.

Certain manufacturers and/or sellers may provide specific Goods sold online. in the store, a commercial guarantee according to Article 6.3644 of the Civil Code. Such a guarantee is considered an additional (voluntary) guarantee (service) in addition to the statutory guarantee, which is provided free of charge or for a fee, and the terms and term of which are allowed to be discussed with the user (or set unilaterally).

 If your product breaks down during the warranty period, the manufacturer's authorized warranty service centers will repair it free of charge - you only need to present the product and the product purchase document.

You receive the purchase document (cashier's check, invoice or leasing agreement) together with the purchased product or by e-mail. by mail, when we receive your payment for the purchased product.

The warranty does not apply if the product failure is not due to the seller's fault or if the manufacturer's authorized warranty service representative determines that the product failure is not related to a manufacturing defect:

• for goods whose faults occurred due to the buyer's fault;

• for goods that were not used for their intended purpose;

• for goods that were repaired in a manufacturer's service not authorized by the manufacturer of the goods;***

•when the failure occurs due to environmental factors (storm, rain, etc.), force majeure or random external factors (voltage surge, etc.);

•if the malfunction is caused by liquids, objects, etc., that have entered the device;

• if the buyer does not submit a purchase document (invoice, check, leasing agreement);

• for failures caused by the use of non-original accessories.

 Refurbished products (goods that have been refurbished by a factory, authorized or specialized service and are not new and are used) may have a warranty of less than 24 months, as a refurbished product is not is considered a new item or a new accessory (as understood in accordance with Article 6.335, paragraph 6 of the Civil Code of the Republic of Lithuania). However, this term for such goods will not be shorter than 1 (one) year. The exact warranty period for such products is indicated in the description of the specific product.

  Refurbished products are products that have been factory refurbished. Such goods, which cannot be sold as new because they have been returned to the manufacturer after a short period of use, are renewed, repaired and re-sold by the manufacturer, authorized or specialized service. Very often, such goods are in non-original or damaged packaging, may have a shorter warranty period, minor external damage, may be incomplete, but they cost much less than their new counterparts. Refurbished goods are usually those that the user returns to the manufacturer after a short period of use for various reasons.

*** If you have any questions about the authorized services of the product manufacturers, please write to info@pmudeals.com or call +370 68683999 

If the specialists of the manufacturer's authorized warranty service center determine that your product has broken down during the warranty period (low-quality product), you can use the following buyer's rights and demand:

1) that the item, described in the contract by type, is replaced by an item of suitable quality, except in cases where the defects are minor or they arose due to the buyer's fault;

2) to reduce the purchase price accordingly;

3) for the seller to remove the item's defects free of charge within a reasonable period of time or to reimburse the buyer's costs for their correction, if it is possible to remove the defects;

4) return the price paid and cancel the contract, when the sale of an item of inadequate quality is a fundamental breach of the contract. 

It should be noted that before handing over goods with information carriers to the manufacturer's authorized warranty service center, it is necessary (if possible depending on the nature of the product's failure) to transfer and save the data contained in the information carrier to other media due to the risk of losing the information contained in the product's information carriers during inspection or repair, since the manufacturers authorized warranty service centers may, if necessary (e.g. to repair the product), destroy or damage the information contained in the product's information carrier.

Other conditions for applying the warranty to the goods, if not described in these rules, are applied in accordance with the provisions of the legal acts of the Republic of Lithuania.

Manufacturer's authorized warranty centers and their more detailed information will be provided to you after sending a request by e-mail. by mail info@pmudeals.com

Based on Article 6.335 of the Civil Code of the Republic of Lithuania. we note that in the event that the buyer cannot use the items for which the quality guarantee period is set due to obstacles that depend on the seller, the warranty period is not calculated until the seller removes those obstacles, and the warranty period is extended for the time that the buyer could not use the item due to defects , if the buyer properly notified the seller about the observed defects and if nothing else is stipulated in the sales contract.

 RETURN OF QUALITY GOODS (WITHDRAWAL OF CONTRACT)

You have the right, without giving a reason, to withdraw from a remote contract and an off-premises contract within 14 calendar days by paying the direct costs of returning the Product yourself.

a) when a sales contract is concluded, - from the day on which the consumer or a person specified by the consumer, excluding the carrier, receives the ordered product or:

b) if the user has ordered more than one product in one order and the products are delivered separately, - from the day on which the user or a person indicated by the user, excluding the carrier, receives the last product;

c) if the goods are delivered in different lots or parts, - from the day on which the consumer or a person designated by the consumer, other than the carrier, receives the last lot or part;

d) if a contract is concluded for the regular delivery of goods within a specified period, - from the day on which the consumer or a person indicated by the consumer, excluding the carrier, receives the first commodity. 

However, the right to withdraw from the contract discussed above does not apply to the following exceptions:

The consumer's right to withdraw from a distance contract and an off-premises contract does not apply to the following contracts:***

1) for service contracts, according to which the services are fully provided to the user, if the user's explicit consent and recognition that he will lose the right to withdraw from the contract when the entrepreneur fully fulfills the contract was obtained before the provision of services;

2) for contracts for goods manufactured according to the user's special instructions, which are not pre-manufactured and which are manufactured in accordance with the user's personal choice or instruction, or for goods that are clearly adapted to the user's personal needs;

3) contracts for perishable goods or goods with a short shelf life;

4) contracts for packaged goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons;

5) contracts for goods which, due to their nature, are inseparably mixed with other items after delivery;

6) contracts for alcoholic beverages, the price of which is determined when concluding a purchase-sale contract and which are delivered thirty days after the conclusion of the contract, and the actual value of the drinks depends on market fluctuations;

7) contracts concluded after the consumer has submitted a specific request to the entrepreneur for this arrival in order to carry out urgent repair or maintenance work. If in this case the entrepreneur provides more additional services than the user specifically indicated, or sells more additional goods than are necessary for repair or maintenance work, the right to withdraw from the contract applies to those additional services or goods;

8) contracts for packaged video or audio recordings or packaged software that have been unpacked after delivery;

9) contracts for the delivery of newspapers, periodicals or magazines, with the exception of contracts for the subscription of these publications;

10) contracts concluded at a public auction;

11) contracts for accommodation, transportation of goods, car rental, public catering or leisure services, if a specific date or period of service provision is specified in the contract;

12) contracts for the provision of digital content, if the provision of digital content was started with the user's prior express consent and acknowledgment that as a result he will lose the right to withdraw from the contract.

13) for legal entities.

***Harmonized with Article 6.22810 of the Civil Code of the Republic of Lithuania.

The withdrawal period for some of the above-mentioned concluded contracts expires after fourteen days:

1) when a contract for services is concluded - from the date of conclusion of the contract;

2) when a contract for the purchase and sale of goods is concluded, - from the day on which you or the person indicated by you, excluding the carrier, receives the ordered goods or:

a) if you have ordered more than one product in one order and the products are delivered separately, - from the day on which you or the person indicated by you, excluding the carrier, receives the last product;

b) if the goods are delivered in different batches or parts, - from the day on which you or a person specified by you, except for the carrier, receives the last batch or part.

After 14 (fourteen), but before 40 (forty) days have passed from the date of delivery or collection of the goods, the Buyer has the right to use the additional money-back guarantee provided by the Seller to the Buyer, if all returned goods are with authentic labels, protective bags and original packaging, the goods are not were not immediately unpacked, the single-use packaging of the goods is not damaged, i.e. i.e. the goods have not lost their appearance as they were sold. 

The Buyer must notify the Seller of the intention to use this additional return guarantee within 40 (forty) calendar days from the day the goods were handed over to the Buyer.

When you decide to reject the product, you must submit a properly completed model product rejection form or provide a clear statement (by e-mail, fax) outlining your decision to reject the product.

The responsibility to prove that the user has complied with the specified requirements for the withdrawal of the contract rests with the user.

The buyer bears all costs and risks associated with returning the product within 14 (fourteen) and within 40 (forty) days. In all cases, the product must be returned within 40 (forty) calendar days from the date of delivery or collection of the product. 

No later than within 14 days from the date of your notification of refusal of the goods and the return of the goods to us, we will refund you all the amounts you paid, including the costs of delivery of the goods paid by you, when purchasing the goods. We will make such refund using the same payment method that you used for the original payment transaction, unless you have expressly agreed to a different method; in any case, you will not have to pay any fees related to such refund.

Goods returned within 14 days must be in order: 

 • the returned product must be in its original, neat packaging, as you received it from the seller;

• the product must be undamaged by the Buyer;

• the product must not have lost its commercial appearance (clean, undamaged labels, untorn protective films and other accessories characteristic of the original package);

• the package of the returned product must be unchanged, as it was delivered to the buyer;

• when returning the product, it is necessary to present the purchase document, the warranty card (if it was issued);

• when returning goods that are used for body hygiene, cooking, or household purposes, the goods cannot be used even once;

• when returning the computer, it cannot contain any information, software or personal settings left by you, the factory software must be restored;

• the returned item must be securely packed, it is recommended to pack it in the same packaging in which you received it from the seller;

• the buyer, when returning the product, is responsible for its smooth and safe arrival to the seller.

During the 40-day additional return guarantee, all the requirements for returning goods within the 14-day period apply, and the goods must never be unpacked, the packaging seals, if any, must not be removed.

We draw your attention to the fact that:

1) We will not refund your additional costs incurred due to the fact that you have clearly chosen another than the cheapest conventional method of delivery of the goods offered by us;
2) You are responsible for the decrease in the value of the product, which is caused by actions that are not necessary to determine the nature, characteristics and functioning of the product.
3) The seller is not obliged to satisfy the consumer's request for replacement or return of quality goods purchased in a physical store, which are included in Clause 17 of the Retail Trade Rules:

17.1. tobacco and tobacco products (codes according to the Combined Nomenclature of the European Community approved by Council Regulation (EEC) No. 2658/87 of 23 July 1987 on the tariff and statistical nomenclature and on the Common Customs Tariff (OJ 2004 special edition, Chapter 2 , volume 2, p. 382), as last amended by Commission Implementing Regulation (EU) No. 1001/2013 (OJ 2013, p. 1) – 2401-2402); 

17.2. perfumery, cosmetic and toilet preparations (codes according to the Combined Nomenclature - 3303-3307);

17.3. photographic and cinematographic goods (codes according to the Combined Nomenclature - 3701-3707);

17.4. printed books, reproductions and other articles of the printing industry (codes according to the Combined Nomenclature - 4901-4911);

17.5. fabrics (codes according to the Combined Nomenclature - 5007, 5111-5113, 5208-5212, 5309, 5310, 5311, 5407-5408, 5512-5516);

17.6. carpet floor covering, excluding carpets and rugs (codes according to the Combined Nomenclature - 5701-5705.00);

17.7. knitted men's, boys', women's or girls' underwear (Combined Nomenclature codes 6107-6109);

17.8. baby clothes (codes according to the Combined Nomenclature - 6111, 6209),

17.9. tights, stockings, socks and other similar articles (code according to the Combined Nomenclature - 6115);

17.10. men's, boys', women's or girls' undershirts, nightgowns, pajamas and the like, made up (Combined Nomenclature codes 6207-6208);

17.11. bras, girdles, corsets and similar articles (code according to the Combined Nomenclature - 6212);

17.12. pearls, precious stones, precious metals and articles thereof, except artificial costume jewelry (codes according to the Combined Nomenclature - 7101-7116, 7118); 

17.13. machines and mechanical devices (codes according to the Combined Nomenclature - 8401-8487);

17.14. electrical machines and devices, sound recording and reproducing and television video and sound recording and reproducing apparatus (codes according to the Combined Nomenclature - 8501-8548);

17.15. ground vehicles (codes according to the Combined Nomenclature - 8701-8716);

17.16. ships, boats and floating devices (codes according to the Combined Nomenclature - 8901-8908);

17.17. optical, photographic, cinematographic, measuring, control, medical or surgical devices and apparatus (codes according to the Combined Nomenclature - 9001-9033);

17.18. watches (codes according to the Combined Nomenclature - 9101-9114);

17.19. musical instruments (codes according to the Combined Nomenclature - 9201-9209);

17.20. weapons and ammunition (codes according to the Combined Nomenclature - 9301-9307);

17.21. furniture, bedding, lamps (codes according to the Combined Nomenclature - 9401-9406);

17.22. toys, games, except sports and fishing equipment (codes according to the Combined Nomenclature - 9503-9505, 9508);

17.23. works of art, collectibles and antiques (codes according to the Combined Nomenclature - 9701-9706).

ON REQUESTS TO THE STATE OFFICE FOR THE PROTECTION OF CONSUMER RIGHTS

The entity that resolves consumer disputes out of court: State Consumer Rights Protection Service, address Vilniaus st. 25, LT-01402 Vilnius, www.vvtat.lt.

The buyer, who believes that his rights have been violated, must, first of all, in writing or by e-mail. contact the Seller by mail and the Seller must provide the Buyer with an answer within 14 days from the date of receipt of the Buyer's written claims. In the event that the Seller's answer does not satisfy the Buyer, the Buyer has the right to apply to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: 85 262 67 51, fax: (85) 279 1466, website www.vvtat.lt, or fill out the application form on the EGS platform https://ec.europa.eu/odr/".

For questions related to returns and guarantees, please contact info@pmudeals.com